This week we have been celebrating the Grand Opening of our new Edgewood Road office. Since we’ve been open for a little over a month, I thought I’d give you great folks out there a little update on how it’s going and, for those of you who haven’t been able to make it out yet, a description of what it’s like here! (Be sure to click here to check out our Facebook Page to see more pics!)

Our new branch has a different feel to it. It’s so great when members come in and are as excited as we are to be here! They love the warm greeting mixed with prompt friendly service. What more could you ask for? 

My favorite part about being here is the innovative look. I have visited many financials in my life and, believe me, this is very different. It seems we have taken a ride into the future and jumped ahead twenty years or so. 

For us at Linn Area, it’s about taking your experience as a member to the next level. For example, instead of a teller wall, we have individual pods to make transactions a little more personal. Members have mentioned how happy they are with the new and improved experience. It makes them feel like they are more than just a number; they truly are family. 

To make things even better, our building is very energy efficient. It’s almost like a twilight zone experience. You walk down the hall and all the lights turn on as you move along. You walk into a room and the lights turn on. One of my fellow employees said that it can be a little odd at night because a light may randomly turn on because it sensed some motion, and yet nobody was around that particular area. *insert Twilight Zone music here* 

The new branch also has a great business center. This can be used for businesses that partner with Linn Area Credit Union. If you have any questions about this, please call 378-0101 and talk with Lori Vana or Alice Hagerman.  

Although the building has changed, our staff hasn’t. Come on in to enjoy a cup of coffee and see Val, Marlene, Bonnie, Amanda, Michelle and myself. We look forward to helping you with all your financial needs!

Have you visited the new Edgewood branch yet? If you have, what did YOU think about it???

Let’s set the scene: It’s the Wednesday before Thanksgiving. Marlene, a staff member at the SW location who will be heading to the new Edgewood branch, helped a member in the drive through lane. As the member grabbed the envelope of money she had withdrawn, unbeknownst to the member or Marlene, her debit card fell out onto the ground. The member drove off. 

A little while later, another member came through the same lane. He told Marlene that there was a debit card laying on the ground. Marlene immediately went outside to retrieve the card and then called the member who owned it. To the member’s distress, she had to work until 5:00 p.m., but had wanted to get some great deals early on Black Friday morning. Marlene was quick to tell the member that she would wait for her in the parking lot at the SW branch to ensure that the member would be able to carry on with her big shopping plans. 

The member actually returned to the office soon after just to share her story and thank us for going above and beyond. She even said that she was telling everyone at her work how Linn Area Credit Union made her holiday just by being so kind and helpful. 

But, here at Linn Area Credit Union, we just call this act of kindness “Wednesday.” We do things like this all the time for our amazing members!

Have your own story about how we’ve helped you out of a bind or have made you feel really special? Click here to let us know (be sure to include your email address so we can contact you). Who knows, you just might be featured in our blog!