COVID-19 Response

Map of Iowa with COVID-19 text superimposed

Linn Area Credit Union’s response to COVID-19 (Coronavirus)

There is no higher priority for Linn Area Credit Union than the safety of our employees and members, and our ability to serve you. We are monitoring the potential impact related to COVID-19 and are committed to supporting our members through these uncertain events.

Offering drive-through service only

Due to the increased number of COVID-19 cases in Iowa, Governor Reynolds has issued a proclamation implementing greater restrictions for businesses and organizations. To honor the intent behind the recent mandate and to protect the health of our members and employees, our lobbies will be closed as of Thursday, November 19, 2020. The drive-through lanes at all of our branches will continue to be open.

For mortgage or loan closings, please call us at (319) 892-7300 to set up an appointment. To access your safe deposit box, you may come to the drive-up, let us know you’d like access, and go around and park. We’ll meet you at the door and let you inside. Face coverings are required when inside the branch. For the safety of our staff, we are not admitting any members who appear ill with cold or flu-like symptoms. (We appreciate your understanding!)

Please note: With our lobbies closed, the coin machines are no longer available. We cannot accept large coin deposits through the drive-up windows.

Early measures that are still ongoing

As part of our emergency response plan, we have taken many measures to protect and support our employees, our members, our families, and our communities, including:

  • Closing Business Center areas to the public.
  • Cancelling or postponing non-essential meetings or gatherings of our staff.
  • Cancelling planned staff business travel to non-essential conferences or meetings.
  • Employing social-distancing measures with staff to reduce exposure and equipping staff where possible with equipment and training to work remotely if needed.
  • Providing hand sanitizer at each teller station for member’s use.
  • Providing new pens to members which they may keep if they are using a pen when conducting transactions at our branches.
  • Heightening our internal cleaning protocol to keep our branches as sanitary as possible, especially in high-touch areas.
  • Educating all staff on measures for practicing good hygiene as outlined by the CDC.
  • Continuing to monitor communications from the CDC and Iowa Dept of Public Health.
  • Outlining plans for the continuation of our processes and operations to ensure that Linn Area Credit Union can maintain our critical functions to meet your needs.

Financial assistance for members

To help you through the impact of the COVID-19 pandemic, we are currently offering support in a variety of ways.

Mortgage Forbearance
We are offering forbearance (aka payment postponement) options for residential mortgages to assist those struggling with mortgage payment(s). Credit history, specific qualifications, and conditions apply. Please contact our Credit Solutions team at (319) 892-7577 during normal business hours for more details.

Loan Assistance
If you’re struggling to make your Linn Area Credit Union loan payment(s), please contact our Credit Solutions team at (319) 892-7577 during normal business hours. There are many ways we can help you through this, and we’ll walk you through the options.

Take advantage of our electronic options

We offer several electronic ways you can manage your finances, get cash, and make purchases. We encourage you to learn more about these options so you can use them during the COVID-19 pandemic.

Your money is safe and insured

You can have complete confidence in Linn Area Credit Union. We remain financially strong, well-managed and have been in operation since 1935.

All deposits are federally insured up to $250,000 by the National Credit Union Administration, a U.S. government agency. We urge members to resist the temptation to withdraw and store large sums of cash during times of crisis since that is when cash is vulnerable to theft and is not insured. Learn more >>

Check this page often to keep updated

Check back here to find the most current information as it relates to our efforts to protect our members, employees, and our community during this crisis. We continue to monitor the situation daily so that we can be agile in our response. If you are on social media, check our Facebook and Twitter pages as well for timely updates.

Thank you for partnering with us to make sure that we, as a community, do our part to slow the spread of COVID-19. Your health and the health of our employees and families is our greatest concern.