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Step by Step: Updating your eBranch security  by Tara

June4

Hey eBranch users – yeah, we’re looking at you! (And you look fab, by the way!)

At Linn Area Credit Union, we are always looking for more powerful ways to secure your online data. As an additional security precaution, we just enhanced our eBranch authentication process. (Don’t feel like reading and want someone to just show you? No worries – we made a video. Click here or scroll down!)

This means that the first time you log in after May 30, 2013, you will be prompted to do the following two things:

  1. Select new security questions
  2. Choose a Security Phrase – The Security Phrase is a memorable phrase that YOU choose and will be completely visible on the Security Code page to verify that you are not on a phishing site. Make sure when you choose this phrase you do not use any sensitive information (account number, Security Code, or social security number). You know the image that used to pop up right before you got into your account? Well this phrase will REPLACE that image. I sure will miss looking at that soccer ball… we were tight.

There has been some confusion as to the difference between a Security CODE and a Security PHRASE, so let’s get that cleared up! Your Security Code is what most of us call our password; your Security Phrase is to verify the authenticity of the website (we don’t want you do be putting your info into a fake site!) and will be displayed in full each time you log into your account.

I made a quick video to walk you through the process – hope it helps!

Now wasn’t that fun??? As always, if you have any questions, we are happy to help! Please send us an email at hello@linnareacu.org or call 378-0101.

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tags:   |  posted under Step by Step Instructions!, Tips, Videos