We’ve learned that recently some members have experienced problems with adding a new Company or Person to pay within our Bill Payer. Your friends at Linn Area Credit Union are here to help!
Why is this happening?
As technology advances, new versions come out (which is why we have 5s worth of iPhones!) and it takes a little time for other systems to adjust to the changes. Right now, Internet Explorer is introducing version 11. If you are on automatic updates, you might not even know that you’ve been upgraded to this latest and greatest version. Everything in eBranch is completely normal and Bill Payer works just dandy (though the formatting might look just slightly off to the regular user). The ONLY problem appears when you go to add a new Company or Person (an action that likely doesn’t happen all that often for our average member).
What happens if I try to add a new Company or Person?
Nothing – literally. When you click to add a Company or Person, your screen will freeze up and eventually you will see a message similar to this:
So how do I fix this?!?!
You have 3 options to choose from:
- Downgrade your Internet Explorer version back to version 10 or 9. (This is the most complicated option – so keep reading if it’s not appealing to you!)
- Use a different internet browser, such as Google Chrome or Firefox. (Easy peasy!)
- Use our IT department’s fancy-schmacy work around: When you are logged into the Bill Pay program, simply hit the F12 key. This will pop up a box called “Emulation”. The only thing you need to do is change the “User agent string” to Internet Explorer 10 or Internet Explorer 9.
Essentially, you are just tricking Bill Payer into thinking you’re using an older browser – pretty cool, right??) IMPORTANT: You have to keep this box open in order for the Bill Payer site to fully add the new Company or Person. If you hit close, then Bill Payer will go back to not working. Do note that this isn’t a one time switch; if you choose this option, anytime you go to add a new Company or Person to pay, you’ll have to hit F12 (at least until Bill Payer catches up with this new version of Internet Explorer – hopefully yet this year).
If you need further assistance, please give us a jingle at 378-0101 or email email@example.com.