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What’s a Floater? Well it’s not a piece of food floating in your soda!  by Mallory


What’s a Floater? I get that question a lot when I tell people my informal job title, but, honestly, “Member Service Specialist” can be a bit confusing as well – although it does sound snazzy! 

I have been a floater here at Linn Area for one year and I love it. This position was created to fill in for people who are sick, on maternity leave, on their regularly scheduled day off, out on vacation, or for those days that we that just need extra help.  Most weeks I’m not doing the same thing two days in a row. From answering phones in the call center to rolling coin on the teller line, I’ve been trained to pretty much do it all!  

But what does this mean to you? Well, one day I may be helping you at the new Edgewood Branch and the next, I could be answering your question about online banking over the phone. I was even given the opportunity to assist our Business Development Manager with a “Lunch and Learn” (when we go out into the community and teach different financial seminars over the lunch hour). I got to eat pizza, play bingo, and talk about finances. I’m not going to lie – it was not a bad way to spend a Tuesday!

Altogether, there are five floaters, one of which who is a floating head teller that goes to a different branch each day of the week. A challenge that comes with the job is not always knowing where I will be working when I show up to the main office. For example, when I report for duty at the main branch first thing in the morning, I could be told to head to the Marion branch because someone came down with the flu. Having that unknown isn’t for everyone, but I enjoy it!

The upside is that my LACU co-workers are great! They train me extremely well so I can help – no matter where I’m at.

Now I realize that some members are uneasy about seeing a new face at their normal branch. No worries, I assure you that I know what I am doing and I am happy to help.  I am a talker so if you ever see me at a branch, please say hi!

Leading us into the future!  by Tara


Picture: Leadership University Class of 2010

 At Linn Area Credit Union, we’re always striving to be the BEST! Last week was the culmination of a management training program called Leadership University. I thought that the program was so cool and innovative that I wanted to make sure you guys all knew about it! Patricia, our Training Specialist and one of the people who taught Leadership University, was kind enough to write a summary of the program:     

As Linn Area Credit Union strives to be the Employer of Choice, we see our Leaders as the voice of our culture. The concept of the leadership training program originated many years ago as our organization renewed our determination to be the best employer possible.  We believe that our managers are our most vital link in connecting our employees to the vision and mission of the credit union by helping them be engaged and motivated.  Managers are not born with innate leadership qualities, but rather learn the needed skills through the process of education and experience. So this year we set out on a Leadership Journey.   

With 12 leaders in our company, with varied levels of experience, Leadership University classes set out on the trek of learning. We explored, learned and practiced many skills.   

  • We started with the map to success with our personal & professional visions of leadership.
  • We explored the key leadership qualities and how we can use them every day. 
  • Then the climb took us to; thinking of our co-workers, how we best understand them, communicate with them, assist them on their climbs to success.
  • At one base camp we re-grouped and examined how coaches impact the journey. We then planned how we can become the coach for our teams.
  • As we navigated the climb by engaging team building and success into our routines.

There were times the leaders felt the steep incline of the growth by looking at themselves, skills and daily interactions. There were times during the journey we all stopped and celebrated the many wonderful CORE Values and how they can guide the individuals to the summit.  The journey was long, weather was good and the climb made us Think Huge (by Mark Arnold) while practicing how to Bringing Out the Best in Others (by Thomas K. Connellan, PhD.).  Want to join the climb?  

** A big thank you to Patricia for sharing the details of Leadership University with us! I seriously LOVE being part of a company that doesn’t just “talk the talk.” The above is just one example of the way that Linn Area Credit Union encourages their staff to continue developing their skills. No wonder we just keep growing and growing – and people never seem to leave! And that’s a very good thing. We don’t have openings very often, but when we do, you can find them here!