Meet Stephanie. You may not recognize her pretty little face, but if you were to hear her voice, you’d be like, “I KNOW HER!” Stephanie has helped our members over the phone for 2 years. Last week she received a call from a member on a family getaway in Florida. A rental car company had placed a monster hold on her card and tied up all her vacation funds. Talk about a destination disaster! As you can imagine, this member was slightly upset. Stephanie was able to help sort everything out so that this family could enjoy the rest of their vacation. In fact, Stephanie is a Florida native and actually gave some recommendations of things to do in the area.
Not only did the member call in on Saturday to express her appreciation, but her daughter came in today in the hopes of thanking Stephanie in person. Pretty darned impressive.
Thanks, Stephanie, for all that you do for our members! That 1% extra makes all the difference – and can even take someone’s vacation from horror story to a feel good comedy!